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A laugh, A lesson, and A blessing from Doug and Mildred Ramsey at part 6 communications series

Hello Friends:This month's topic, "The Seesaw of Good Conversation" the 6th in our 7 part Super Supervisor communications series.

In the Super Supervisor seminar, Mildred says, "Many bosses don't know the meaning of of the word, "Communications"............ Communications is an EXCHANGE of ideas, thoughts, and suggestions.......EXCHANGE is the key word here.....If your idea of communications is for you to tell me what to do and I go and do it. Hey! that's not communications, that's dictation!....That's the kind of communications most bosses like!"

Super Supervisors, on the other hand, have learned to seesaw with the conversation.......and enjoy richer 2 way communications with the people in their world........We'll give you three issue "Self Talk"..........keeping it in the positive zone..."


Lesson The Seesaw of Good Conversation
Laugh Why do we have two ears and only one mouth?..
Blessing "How I made my boss my friend"
Emails from you "BEST WORKPLACE IN AMERICA" winner credits Mildred for imporved employee communications"

What's new Mildred's life story dvd.....New Super Shop recognition awards

Quotes "The Power of Listening" Oliver Wendell Holmes
Mildred's Super Challenge "Invite someone out of the shadows"
Featured Product: "Special DVD Combo kit deal"
FREE Downloads : "Super Training Resources"
Links to Back Issues: "Super Supervisor Communications series and Super Supervisor People Skills series"
Contact us: "contacts, copy right and privacy policy"

The Super Supervisor


Good conversation is like good seesawing....talking then listening, then talking, then listening, a balanced give and take.

Unbalanced conversation with a person who talks too much is like trying to seesaw with an elephant.....not much give and take and you are pretty much stuck up in the air till the elephant gets off.

Unbalanced conversation with people who talk too much (70% and up) is not nearly as productive as 50/50 conversation where each party contributes to the exchange. Ideas feed on one another and the whole is greater than the sum of each individual part...not to mention, the conversation is more interesting and enjoyable.

Here are three tips to help you balance the conversation when talking with folks who either talk too much or too little.

1. It is easier to get the people started talking than getting them to stop!
Conversation when the other party talks too much feels like trying to seesaw with an elephant. Don't let yourself be a door mat and silently sit there absorbing the verbal abuse. Be forceful and try your best to interject your ideas, thoughts and suggestions...........

But if you are unable to break in, don't get frustrated....just relax and listen. It helps to realize that the silent listener gains more than the blabbermouth talker Wilson Mizner once said "“A good listener is not only popular everywhere, but after a while he gets to know something."

2. Conversations with subordinates:
Superiors often forget that due to their position, they have an unfair advantage and tend to dominate the conversation....... make sure you go out of your way to invite, welcome and re-inforce verbal participation from all subordinates.

3. Conversations with reluctant people of all sorts.
Draw them out with closed probes like "what do you think about this?" (and be sure to give them time to answer). Ask them a question about something they are passionate about...this may get them started. Use pregnant pauses and stop talking and say nothing....the tension of silence will rise and they will eventually break down and start talking (if you don't blink first).

  FEATURED PRODUCT: Super Supervisor 1 and 2 DVD+Combo Kit ^top  

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If you have a DVD player you are set. All of Mildred's videos on DVD:
Super Supervisor 1 DVD & workbook/facilitator guide
Super Supervisor 2 DVD & workbook/facilitator guide
Winner Warts and All motivational
Samples of Superman and Superwoman hat, gold pin, set of books, Story of Mildred Ramsey DVD

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  A LAUGH ^top  

Why 2 ears and one mouth?

Why did God make us with 2 ears but only one mouth? God knew we would love to talk more than listen so he gave us two ears for listening and only one mouth for talking!

Q: What do you call a hippie's wife?
A: Mississippi.

The executive was interviewing a young blonde for a position in his company. He wanted to find out something about her personality so he asked, "If you could have a conversation with someone, living or dead, who would it be?"
The blonde quickly responded, "The living one."

A family of mice were surprised by a big cat. Father Mouse jumped and and said, "Bow-wow!" The cat ran away. "What was that, Father?" asked Baby Mouse. "Well, son, that's why it's important to learn a second language."

The doctor to the patient: 'You are very sick'
The patient to the doctor: 'Can I get a second opinion?'
The doctor again: 'Yes, you are very ugly too...'

A teenage girl had been talking on the phone for about half an hour, and then she hung up.
"Wow!," said her father, "That was short. You usually talk for two hours. What happened?"

"Wrong number," replied the girl

An elementary school teacher sends this note to all parents on the first day of school. "If you promise not to believe everything your child says happens at school, I will promise not to believe everything your child says happens at home."

  A BLESSING ^top  

How I made my boss my friend.......By Doug Ramsey. (I won a Dale Carnegie award the night I told this little story.)

On a business trip to Mexico, My boss and I sat next to each other on the plane, and I was determined to get him to talk.

He was a seasoned HR manager and dealt with personal and confidential information so much he had a habit of talking very little.

I on the other hand always had plenty to say and usually our conversations went 75/25 with me doing most of the talking. Afterwards, I felt like a fool for talking so much not to mention short changed on learning anything. This had to stop.

He never talked much about his personal life so I asked him about that and as he talked, I listened carefully and tried not to interrupt, but instead encouraged him to go on. Things soon started getting interesting and listening required less and less effort. I found out some great things I never knew about my

He is in his second marriage, and they fell in love at first sight on an airplane.

He was an ex marine Captain of an Amtrack platoon (a boat for landing marines on the beach). Had a lot of interesting experiences at officers training in Quantico Virginia and Amtrack exercises at Guantanamo.

His Father died young and his mother, who had never been employed before, had to go to work to feed the family.

He was the first in his family to graduate from college. I could go on, but you get it.

I made a friend that night on the plane. I benefited greatly from drawing him out and balancing the conversation.

If you are like me and tend to talk too much, try cutting back to 50/50 and see if it works for you.

Doug Ramsey

  WE GOT MAIL.....FROM YOU ^top  
"BEST AMERICAN WORKPLACE" award winner credits Mildreds advice

From: "Bob Windler" (President Diecrafters, Inc)
To: Doug and Mildred
Subject: RE: Best workplace in America Award!

In 1987 my companies morale, as well as my own personal level of job satisfaction was as low as it had ever been. Something had to change and my frustration was so great that I was considering selling the business and changing careers. I recall one piece of advice that I heard at a management seminar that changed the momentum of our organization and my career. That advice came from Mildred Ramsey at a BIA convention. She promised that, if practiced, this piece of advice alone would cover the cost of admission to see her speak. She advised that before belting out the marching orders each day, to take the time to say "good morning, how are you today?", then belt out the orders. The results of showing this little token of respect helped me to understand the human side of business. I owe much of the success of our organization and the satisfaction of my career to Mildred's advice. For us to win the "Best Workplace in America" award both times that we have entered is a tribute to Diecrafters staff and to Mildred Ramsey for the cold, hard slap in the face that she gave me 15 years ago. Thanks Mildred and thanks BIA - I appreciate it!

R. J. Windler, President
Diecrafters, Inc

If you would like more information on Mildred or the Supervisor please visit

 WHATS NEW ^top  



Good News
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NEW Recognition Gift:
For your Superman* or Superwoman* of the month program
"Give these to your high performers and let them wear them on the shop floor. $1000 worth or recognition for $10.00. Guaranteed to be the best price on the web. click here to purchase. *(trademarked by dell comics)


"Speech is silver, silence is golden. "

-- Old Viking Saying

“It is the province of knowledge to speak, and it is the privilege of wisdom to listen.”

Oliver Wendel Holmes.

“Deep listening is miraculous for both listener and speaker. When someone receives us with open-hearted, non-judging, intensely interested listening, our spirits expand.”

Sue Patton Thoele

“A good listener is a silent flatterer”

old proverb

"“A good listener is not only popular everywhere, but after a while he gets to know something.”

Wilson Mizner


Invite someone out of the shadows:

Invite conversation with someone on your team that normally speaks very little....Balance the conversation to 50/50 using the tips you have learned and listen with interest to what they have to might make a new friend..

  POSITIVE ZONE BACK ISSUES (exclusive to subscribers) ^top  

Click here to learn more about our Super Supervisor people skills video training series over 200,000 books and 3000 videos in use


Links to the Super Supervisor Communication Skills Series:

This 7 part series coaches super supervisors on vital business communications
skills from one on one to formal presentations. ....Exclusive for subscribers

1.Breakthroughs in Communications.(a historical overview and a peek into the future)
3 - D Communication skills. (Connecting with team members' body, mind and spirit using Mildred's employee triangle).
3. Effective One way Communication Skills (using FAD technique for one on one or one to group reporting)
4. Optimizing Group Communications (Applying de Bono's "6 hats" to interactive sessions like, team meetings, creative brainstorms, classroom training, e-mail, internet, phone).
Mildred's Top Ten Tips on Public Speaking.(Tips that have made Mildred Live! seminars so successful)
6. The Seesaw of Good Conversation.(This issue)
7 . Self Talk: (Keep it in the Positive Zone)
(next month)

Click here to learn more about our Super Supervisor people skills video training series over 200,000 books and 3000 videos in use

Links to the Super Supervisor People Skills Series:

Attention trainers using the Super Supervisor 1 and 2 videos: These 12 e-newsletters correspond to each of the 12 people skills in the video series, We recommend subscribing your class to the Zone and having them read these newsletters for homework.

From Super Supervisor 1 video People Skills 101
1. Getting response instead of reaction from subordinates.
2. Meeting the emotional needs of today's workers
3. Building Good Will .........good will=good work
4. Motivating with Respect and Recognition
5. Being a Super Role Model
6. Operating in the Positive Zone
From Super Supervisor 2 video People Skills 102
7 . Looking like a Leader and Acting like a winner
8 . Managing the Superior/Subordinate Factor
9 . Creating a team spirit with the will to win
10. Winning your People's Minds
11. The Magic in Using the Light Touch
12. Building Unity in the Workplace


Flyer reviews contents of Super Supervisor 1 and 2 Video Training options, pricing, and faxable order form download.

  CONTACT US ^top  

Letters to the Mildred: [email protected]
Suggestions, thoughts and ideas and general inquiries: [email protected]


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