A laugh, A lesson, and A blessing from Doug and Mildred Ramsey at positivepresentations.com
Part 3 of our Super Supervisor Communications series: Get your message across more effectively using "FAD" .
Did you ever listen so someone whose message never quite came across because it was unclear, uninteresting or poorly delivered? This month's lesson will help insure this won't happen to your message!
Effectively communicating your message is perhaps your most basic and valuable Super Supervising skill! This month we will learn the FAD technique to "Form a clear idea, get the other person(s) full Attention, and finally, Deliver the message. This "Standard Flow" for good communications is the result of our communication Kaizen. We hope Tachi Ohno who once said "without a standard flow there can be no kaizen", would be pleased.
In future issues, we will take a closer look at one on one and group communications and finish the series with "Mildred's secret tips on public speaking that have made her "Mildred Live!" seminars so successful".
The Super Supervisor Communications
Series will include:
1. Breakthroughs in Communications. (Jan 05)
2. Communicating with the body, mind and spirit ...Mildred's employee triangle. (March 05)
3. A Communications "Kaizen" (Standard flow for good communications, Muda, breakdowns and root causes) (this issue)
4. More Effective One on One communications....the "Talking/listening balancing act"
5. Tips for more effective group communications...team meetings, classroom, creative brainstorms, internet, cell phone.
6. Mildred's secret tips on Public Speaking
"Getting your message across effectively using FAD"
Effective communication results when information from one mind is perfectly transferred to another mind. Of course this is never perfect but Kaizen techniques can help improve the process. First lets look at the 3 basic steps in getting your message across (FAD):
1. Forming the idea in your mind
2. Getting the person or persons Attention
3. Delivering the message.
Next, let's look at ways to prevent breakdowns, eliminate waste, improve and optimize each step : ..... Using FAD:
1. Simplify your idea as much as possible. Eliminate waste by dropping any thoughts that do not belong or are weakly linked. Try to break the idea down to 3 main points.....the most people can digest at one sitting.
2. Make it logical and sequential. A rational thought is more convincing and easier to understand and given is sequence (most important first) your point will be remembered.
3. Make it visual. Support your idea with a graph, a picture, or other images. Over half the brain is dedicated to processing visual information so you will be accessing more "brain power" in your audience. Boil the support argument down to one sheet of paper.
Example: Ichiro Suziki, the legendary project manager, for the super successful Toyota Lexus,concluded if he could make the Lexus faster, quieter, more fuel efficient, lower drag, and lighter, than Mercedes and BMW the Lexus would be a winner. This little 3x5 matrix on one sheet of paper was strategic in directing Research and Development and ultimately the success of the Lexus. (The Toyota Way, Jeffery Liker, pg. 42 ff)
1. Re-orient their minds. Respect where their mind "is" currently and ask for permission to show or tell them something. Be prepared to delay the communication if they cannot "be there" for whatever reason (not feeling good, in the middle of something that needs to be finished, or whatever). It might be worse than useless to pass on the information if they cannot deal with it because you might walk away with the erroneous impression that they "got it".
2. Whet their appetite. Tell them it is important, or will make the job more interesting. Make it funny or unusual and they will be more receptive and curious.....hence more attentive.
3. Look them in the eye. Do not proceed until you successfully establish arrowhead to arrowhead attention. With both minds narrowly focused on the same subject, you are now ready to deliver your message.
Be sure to enthusiastically deliver the message and:
1. Speak clearly and be as brief as possible. E.g. "This is a new idea for increasing production".
2. Deliver slowly. Your idea is new to them so fill them in completely. Review any visual aids in detail.
3. Verify they got it. Ask them what they thought of the idea and try to fill in any gaps.
Honeymoon communications breakdowns
On the first night of their honeymoon a fly on the bedroom wall heard from an impatient bride, "Please, come on to bed, honey.....Why have you been staring out the window for the past 30 minutes!"
He replied still staring out the window, "Mama said this was going to be the most beautiful night of my life, and I don't want to miss any of it."Sometimes even a perfectly delivered message can breakdown
While attending a marriage seminar on communication, Tom and his wife Peg
listened to the instructor declare, "It is essential that husbands and
wives know the things that are important to each other."
He addressed the men, "Can you describe your wife's favorite flower?"
Tom leaned over, touched his wife's arm gently and whispered, "Pillsbury
all-purpose, isn't it?"
A husband read an article to his wife about how many words women use per day......30,000 to a man's 15,000.
The wife replied "The reason has to be because we have to repeat everything to men"....
The husband then turned to his wife and asked, "What?"
Supervisor's Daily Meditation by Mildred Ramsey
(From Mildred's "Rainbow Collection" of poems.)
A MORNING PRAYER
"Dear Lord, as I begin this day. Give me grace and strength I pray.
To do the RIGHT and shun the wrong. And keep within my heart a song.
Let my mind be clear and keen. My every motive pure and clean.
That I may see and understand. The good that's in my fellow man.
And Lord, protect my eyes and ears. From evil I would see and hear.
And let my arms be ever out. To those in sorrow, pain and doubt.
Direct my feet lest I should stray. And cause some one to miss the way.
I'll follow anywhere you lead, if you'll provide the faith I need.
And Lord, if there is any way: Will you control my tongue today?
For of all the "parts" my body hosts, my tongue's the one I use the most.
So take it Lord and "hone" it down. And make the edges, soft and
Don't let me hurt or criticize, one living soul for whom you died.
I dedicate myself to thee, my body, mind and soul.
I dare not venture from this room. Till you are fully in control.
Now Lord, as I go out today. To mix with folks along the way.
If you let me bless just one. I'll thank you when the day is done.
PS Lord. if there is no one I can help today, please don't let me hurt anyone.
|WE GOT MAIL.....FROM YOU||^top|
Jefferson Pilot Super Supervisor teleconference was a hit.....
Mildred's live presentation was a real hit for us. Everyone loved her! She was a hoot. Very down to earth and offered a perspective that we don't often get. The evaluations were all 6 or 7 out of 7 and below is a email from the training manager in charge of the teleconference group in Omaha:
Jay Wenberg VP Corporate training Jefferson Pilot.
If you would like more information on bringing Mildred LIVE to your company or event click here.
If you would like to be notified of a Mildred LIVE! public event when it is in your area, click here and email your address to Doug.
|3 QUOTES FOR MONTH||^top|
PERCY BYSSHE SHELLY
"Man who man would be must rule the empire of himself, and in it, he must be supreme. Establishing his throne on vanquished will, quelling the anarchy of hopes and fears, content with being himself...alone".(From the sonnet: Political Greatness)
"The most important objective of the Toyota System has been to increase production efficiency by consistently and thoroughly eliminating waste. This concept along with the equally important respect for humanity.....are the foundation of the Toyota Production System".
"Always tell the truth in the form of a joke".
|WHATS UP AND WHATS NEW||^top|
New and improved "Super Supervisor's 7C's" by Mildred Ramsey and "Man in the Glass" Frammable by Dale Wimbrow is available for free download.
These popular 8.5 by 11 "Suitable for Framing" pieces can be hung on your office wall as a reminder.
FEATURED PRODUCT : SET OF ALL 3 OF MILDRED'S VIDEOS
Special Bundled price: $995.00, (saves over $440)
|MILDRED'S SUPER SUPERVISOR CHALLENGE||^top|
The next time you need to make and announcement, or pass along some information to the team, take that opportunity to practice the FAD technique.
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