A Laugh, A Lesson, and a Blessing
by Mildred and Doug Ramsey at positivepresentations.com

People Skill #11

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Hello Friends!!!!

September focus: "The Magic in Using the Light Touch", the 11th people skill from our Super Supervisor video series.

Emotions are contagious. So when the boss is up tight, angry, or worried, if creates the same negative feelings in workmates, family members and everyone in their world. On the other hand, the Super boss generates positive emotions and blesses everyone in their world with the light touch........Mildred offers 8 tips that will help.

From Super Supervisor 1 video People Skills 101
1. Getting response instead of reaction from subordinates.
2. Meeting the emotional needs of today's workers
3. Building Good Will .........good will=good work
4. Motivating with Respect and Recognition
5. Being a Super Role Model
6. Operating in the Positive Zone
From Super Supervisor 2 video People Skills 102
7 . Looking like a Leader and Acting like a winner
8 . Managing the Superior/Subordinate Factor
9 . Creating a team spirit with the will to win
10. Winning your People's Minds
11. The Magic in Using the Light Touch (this month)
12. Building Unity in the Workplace


A LAUGH "Mohammad Ali learns the light touch".
A LESSON "Blessing your employees with the Light Touch", 8 magic tips
. "Accomplish amazing things with the light touch."
We Got Mail ..From You. "Opening minds and hearts at a leading appliance manufacturer"
WHAT'S UP and WHAT's NEW All 3 videos on DVD or VHS...only $995 plus 20 free books. .....Mildred is Keynote speaker at two labor relations conferences in Tennessee!

A LAUGH : ...."Mohammad Ali learns the light touch"

Mohammed Ali traveling in a plane and refused to fasten his seat belt. Every time the flight attendant approached him about it he would growl, "I'm Superman, Superman don't need no seat belt!". Finally, the flight attendant reported it to the pilot, and he spoke over the intercom. "I can't move this airplane until everyone has buckled their seat belt so do it now!" The attendant went back to Mr Ali, and he still didn't have his seat belt buckled. Angrily, she got down in his face and pointed her finger at him and said, "Sir, I know you are Mohammed Ali, and a famous person, but you have to buckle your seat belt now!" Mohammed said again, "I'm Superman and Superman don't need no seatbelt!" at this point the Stewardess replied, "Sir, Superman don't need no airplane!" Sometimes I tell my seminar audiences that just because they are a boss, that don't make them Superman. Employees expect Supervisors and managers to live by the same rules they set for everyone else.

LESSON: "Blessing Your Employees With The Light Touch"

Can you ebb and flow like the ocean?

Managing other people can be stressful, so you have to learn to mimic the ocean. It flows and then it ebbs.....then it flows....and then it ebbs. It can't flow all the time and neither can you! If you don't learn to ebb, mother nature will do it for you! You will have a stroke, heart attack or accident........... so use the light touch every day on the job (and do the same thing at home). Here are some tips.

8 tips for applying the "light touch":

1. Every situation has two handles.....a heavy one and a light one. Take it by the light one supervisors and managers, and you will not only bless your people but yourself as well.

2. Learn to let the "little" things go. Psychiatrists have observed that your emotional stability can be measured by the number of things you can let go. Don't sweat the small stuff.......and remember......it's all small stuff.

3. Any word of discipline or correction must be said with kindness and more importantly in private.

4. Temper your discipline with mercy and common sense and give your employees the benefit of the doubt.

5. When you have to tell employees something they have done wrong, start by telling them something they have done right. (Soften the blow).

6. Never explode on an employee. Lose your temper and you will lose your case!

7. Make yourself approachable and available. Remember supervisors and managers......you are not cops, you are coaches......and we are a team, here, aren't we?

8. Quit worrying. Worry is a man with a bended head carrying a load of feathers that he thinks is lead.


A BLESSING: "Impossible Things Can be Done With the Light Touch"

Here is a little poem I learned years ago about impossible and magical things can be done with the light touch.

It Couldn't Be Done by Edgar A. Guest

"Somebody said that it couldn't be done, but he with a chuckle replied. Well"maybe it couldn't," but he would be one who wouldn't say so till he'd tried. So he buckled right in with the trace of a grin. If he worried he hid it. He started to sing as he tackled the thing That couldn't be done, and he did it. Somebody scoffed; "Oh, you'll never do that; at least no one ever has done it", But he took off his coat and he took off his hat, and the first thing we knew he'd begun it. With a lift of his chin and a bit of a grin, without any doubting or quibbling, He started to sing as he tackled the thing, that couldn't be done, and he did it. There are thousands to tell you it cannot be done, there are thousands to prophesy failure; There are thousands to point out to you, one by one, the dangers that wait to assail you. But just buckle right in with a bit of a grin, just take off your coat and go to it; Just start to sing as you tackle the thing that cannot be done, and you'll do it!"

Lighten up folks......LIGHTEN UP! At the end of the day, you may find that impossible and magical things have been accomplished.

WE GOT MAIL......From You! Mildred opened minds and hearts for a large appliance manufacturer.

Thank you for the wonderful time you spent with us. We all enjoyed your willingness to enlighten us on some very important people issues that some how get overlooked. You have the amazing ability to open eyes and hearts and motivate people to strive to improve the relationships with people in their lives....thank you for sharing your gift!

HR manager fortune 50 appliance company

WHATS UP AND WHAT'S NEW. Buy all 3 videos for $995 Super Supervisor 1 and 2 and "A Winner Warts and All". Save over $500 and get 20 free companion books:

  • NEW or coming soon on our WEBSITE.
    • Download and print this NEW flyer (a 600k PDF file) for a detailed description and pricing of our new Super Supervisor People Skills training resources now available on our web site.
    • This Fall, Mildred is a Keynote Speaker at two Wimberly & Lawson Labor Relations & Employment Law Conferences....... at this seminar you will learn how to keep your company a "target out of range" from lawsuits and labor/management unrest... in Knoxville Oct 28-29 and Nashville Nov 18-19. For further information on these important seminarsclick here , To register or for additional info, email or call Brenda Hopper at 865-546-1000.
    • Mildred LIVE! coming soon to Kimberly Clark, Toyota, Columbia Forest Products, Radio Bible College, Southern Farms.

We welcome your comments and suggestions. Please send any Super Supervising or training stories or leadership inspiring ideas. Mildred wants to hear from you. Email Mildred at mildred@positivepresentations.com and she will answer.

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