A Laugh, A Lesson, and a Blessing
by Mildred and Doug Ramsey at positivepresentations.com

People Skills #7

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Hello Friends!!!!

March focus: This month we will review "Looking like a Leader and Acting Like a Winner", the 7th of 12 people skills from our Super Supervisor video series. Consciously or unconsciously we all judge people by the way they look and the way they act.......a fact of life. This is especially true for persons in a supervisory or management position. When a supervisor comes on the job he or she makes two statements to their workers before they have spoken the first word........We will review these nonverbal statements and how a Super Supervisor can make them positive.

From Super Supervisor 1 video People Skills 101
1. Getting response instead of reaction from subordinates.
2. Meeting the emotional needs of today's workers
3. Building Good Will .........good will=good works (Oct03)
4. Motivating with Respect and Recognition
5. Being a Super Role Model
6. Operating in the Positive Zone
From Super Supervisor 2 video People Skills 102
7 . Looking like a Leader and Acting like a winner (this month)
8 . Managing the Superior/Subordinate Factor
9 . Creating a team spirit with the will to win
10. Winning your People's Minds
11. The Magic in using the light touch
12. Building Unity in the Workplace


A LAUGH "Singing on her wedding night".
A LESSON "Two statements you make every day without speaking!"
. "Smile" and "The Man in the Glass".
We Got Mail ..From You. He put his troubles in the dumpster.
WHAT'S UP and WHAT's NEW Super Deal on Super Supervisor 1&2 combo kit!

A LAUGH : ...."Singing on her wedding night"

There was this nice looking woman in the church choir who was a soloist. She really had a beautiful and wonderful voice that everyone raved about. A man in the church started dating her and he told her "I'd marry you just to hear you sing". Sure enough, they got married. On the wedding night they started to retire and she took off her wig...He blinked.....then she took out her hearing aid........his eyes widened....she took out her false teeth and laid her contact lens on the table.....he said "Start singing woman!!!!!"

Looking like a leader

LESSON:"Looking like leader and acting like a winner"

(from SuperSupervisor 2, People Skill 1)

Effective leaders realize that they make their two most important statements every day before speaking the first word. Their attitude makes a statement , they need to act like a winner. Nobody does their best work for a loser. Their appearance makes another statement, they need to look like a leader. Every other statement you make during the day will be enhanced or diminished by these two statement so lets review them in more detail.

1. Attitude A salesman must impress or "Sell himself" to the prospect, before he sells his product. The Store keeper will make this same silent statement to his customers before they decide on the purchase. Likewise, the Boss's attitude must inspire the workers positively before the desired response is achieved. Remember enthusiasm in not taught, it's caught........the boss must maintain an up beat and positive attitude.

2. Appearance! Also the Boss's appearance must impress their employees. In my book "The Super Supervisor", I tell supervisors and managers not to come to work looking like they spent the night upside down in a post hole, with furrowed brow, stooped shoulders, gas on their stomachs and tired blood. This is a comical attempt to send a "wake up call" to those in management who may still be a little careless. In addition to being clean and neat, two great ways to improve your appearance more than anything else is simply to smile often and use good posture.......and it won't cost you a dime.

Today's workforce is the most educated, sophisticated, and liberated in the history of the world. They expect more from managers and supervisors than orders for the day......much more. The boss' neat appearance will impress them. His or her confidence will interest them and their positive attitude will inspire them....EVERYBODY WINS. So look like a leader....clean and neat. Act like a winner.....confident and positive. These are absolute requirements for motivating other people......

Start the day off right!. Here is a suggestion that might help you remember this lesson. Before entering the door to your office or plant in the morning (or for that matter the door to you house) pause to reflect on your attitude and appearance.....and then pull your sholders back, stand up straight and walk through the door with a smile on you face and a spring in you step and a determination to bless the people in your world with kindness and courtesy.




No matter how bad you are feeling, they say that a smile is quite healing, it grows in a wreath around you teeth and keeps you face from congealing.

It's not just your appraisal of other people that is important, but also your appraisal of yourself, illustrated by this wonderful poem by Dale Wimbrow.

"The Man in the Glass"

When you get what you want in your struggle for self
And the world makes you king for a day,
Just go to a mirror and look at yourself,
And see what that man has to say.

For it isn't your father or mother or wife,
Whose judgment upon you must pass;
The fellow whose verdict counts most in your life
Is the one starring back from the glass.

He's the fellow to please, never mind all the rest.
For he's with you clear up to the end,
And you've passed the most dangerous, difficult test
If the man in the glass is your friend.

You may fool the whole world down the pathway of years.
And get pats on the back as you pass,
But your final reward will be the heartaches and tears
If you've cheated the man in the glass.

Dale Wimbrow 1895-1954

You may download this from our web site

Love and prayers,

WE GOT MAIL......From You! Email from a Mildred live class participant who learned to put his personal problems in the dumpster.

Mildred, I cannot describe how much our workforce enjoyed your presentation...here is an example from one of our most negative employee who said....."you know that woman made a lot of sense if someone listened to her....and I did. What she said about dumping your personal problems in that dumpster outside the gate before you come to work and not taking it out on you co-workers is right." He then began to apologize to me about a negative encounter he had with me the day before the presentation.......I was stunned. Mildred, out of all the employees that work in this plant, he was the last one I would have expected to hear what you said and be touched. I had a wonderful opportunity to talk with him further on some things. I told him I keep a copy of your tape in my car and when I get in a bad mood or am feeling blue, I will put it in and listen to it. He then said, "how about getting me one of these tapes." He told me the next time I saw him with a sour look on his face to remind him to smile.....Enclosed is my order for 60 tapes. As I told you when you were here....I know God has rewarded you on earth for your wonderful, unselfish works, but I know he must have a special place designated just for Mildred Ramsey in heaven. the ability you have to touch people's lives is remakable.....very truly yours....an HR manager for a large steel mill in Alabama.


March-April ONLY SPECIAL. Free participant material PLUS Free Warts and All Videos with purchase of Super Supervisor 1 and 2 COMB Kit: (Order the Combo Kit and receive 5 free Super Supervisor books and 5 sets (10 in all) of participant workbooks PLUS A Winner Warts and All motivation video on VHS and DVD (a $3165 value for only $1195)

Since introducing the new programs in January, we have received a tremendous response so we are extending this exceptional offer for March-April only.

Super Supervisor 1 AND 2 combo kits contain
1. Enhanced Super Supervisor 1 AND 2 video in VHS and DVD
2. Samples of the Super Supervisor 1 AND 2 Facilitator guide and Workbook

3. MARCH-APRIL SPECIAL includes 5 sets (10 in all) of participant workbooks and Super Supervisor books PLUS A Winner Warts and All Motivation (90 Min) on DVD and VHS FREE ($1280 value).

The new Super Supervisor 1 and 2 training offers:

1. Greater Flexibility. Although the content has not changed, we have segmented the two 90 minute videos into 12 people skill sessions averaging 15 minutes each. The Super Supervisor 1 teaches 6 people skills and The Super Supervisor 2 teaches 6 more people skills. Now the training sessions are shorter, more focused, and more interactive. One client said watching the whole 90 minute video was like drinking water from a fire hose......now we can drink a glass at the time. The programs are also available on DVD with chapters so the segments can easily be taught in any order in high impact 1 hour segments.

2. Facilitator's Guide and Workbooks. Each session is easy and fun to facilitate and features 15 minutes of Mildred's live seminar video followed by Q&A, Group Discussion and a "Just for thought" suggestion to stimulate individual thinking. These workbooks are available in print or on on CD with copy rights in Microsoft Word format so you can customize them to meet your needs.

3. We have a Special upgrade offer for clients who already purchased the videos giving full credit for the earlier purchase. Download this flyer for a details.

  • NEW or coming soon on our WEBSITE.
    • Download and print this NEW flyer (a 600k PDF file) for a detailed description and pricing of our new Super Supervisor People Skills training resources now available on our web site.
    • Public Video Seminar Event. Mark April 23 on your calendar and attend the first public seminar for the Super Supervisor People Skill 101 Video Workshop facilitated by Fred Starling at the Greensboro PAI. For further info email Vanessa. or call her at (336) 668-7746 extension 227
    • Coming Soon. Mildred Ramsey's Employee Satisfaction Survey

We welcome your comments and suggestions. Please send any Super Supervising or training stories or leadership inspiring ideas. You can email us at mildred@positivepresentations.com.

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